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A physician belonging to a research team in Nantes and having worked on a molecule supplied by your laboratory, has been asked to present the study results at a US congress. He is inexperienced in an international context…Following a merger, your CRAs have to take part in trial completion meetings in Switzerland…Your laboratory technician managers have been asked to take part in working groups with their international counterparts. All aspects of written and oral communication techniques need to be reviewed to ensure that they can participate effectively… You are the Training Manager of a French laboratory which has just merged with an American group. The Director of Human Resources has asked you to assess the capacity of your team to work within the new structure…In spite of having real professional needs in English, you have noticed that your team are less motivated than previously and that attendance for the English lessons has dropped. You’d like to put forward a new range of well adapted training courses in English while respecting a tight budget…